Privacy Policy

Last updated: September 2026

One Love Bridal respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we may collect, how we use it, and how we protect it when you interact with One Love Bridal, including through our website, enquiry forms, bookings, emails and social media.

1. Information We Collect

When you enquire with or book One Love Bridal, we may collect personal information including:

Your name
Email address
Phone number
Wedding date
Wedding venue and location
Details about your wedding party and required services
Hair and makeup preferences
Information provided during consultations, trials or booking enquiries
Booking, payment and invoice information
Any other information you voluntarily provide to us

When you use our website, we may also collect certain information automatically, such as your IP address, browser type, device information, pages visited and general website usage. This may be collected through cookies, analytics tools and similar technologies.

2. How We Use Your Information

We collect and use your information to provide and improve our services, including to:

Respond to your enquiries and requests
Prepare personalised quotes and proposals
Manage your booking and wedding services
Communicate with you about your booking
Process payments and invoices
Provide customer support
Improve our website, services and customer experience
Send relevant marketing communications, including emails, offers, updates, bridal tips and information about One Love Bridal services
Understand how visitors interact with our website and marketing
Maintain our business records and meet our legal or administrative obligations

Where we use your information for marketing purposes, you can opt out of receiving marketing communications at any time by using the unsubscribe option provided or by contacting us directly.

3. Marketing Communications

If you provide your contact details to One Love Bridal, we may use them to send you marketing communications about our services, bridal resources, promotions, availability, events and other information that we believe may be relevant to you.

We aim to ensure that marketing communications are relevant and appropriate. You can unsubscribe from marketing communications at any time.

Unsubscribing from marketing communications will not affect essential communications relating to an existing booking, payment or service.

4. Sharing Your Information

One Love Bridal does not sell, rent or provide your personal information to third-party users for their own marketing purposes.

Your information is only accessed or used where reasonably necessary to operate our business, provide our services, communicate with you, process payments, manage bookings, maintain our website or meet legal obligations.

We may use trusted service providers and technology platforms to assist with business operations, such as website hosting, booking systems, payment processing, email marketing, analytics and business administration. These providers may process information on our behalf where necessary to provide their services.

We do not authorise these providers to use your personal information for their own unrelated marketing purposes.

5. Website Analytics and Cookies

Our website may use cookies and analytics technologies to help us understand how visitors use our website and to improve our website and marketing.

This information may include pages visited, approximate location, device type, browser information and interactions with our website.

Where applicable, third-party analytics or advertising platforms may process this information in accordance with their own privacy policies.

6. Protecting Your Information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including managing bookings, maintaining business records, resolving disputes and meeting legal or accounting requirements.

Where information is no longer required, we may securely delete or de-identify it.

8. Accessing or Updating Your Information

You may contact us if you would like to request access to, or correction of, personal information we hold about you.

We may need to verify your identity before responding to a request.

9. Privacy Enquiries

If you have any questions about this Privacy Policy or how your information is handled, please contact:

One Love Bridal
Email: hello@onelovebridal.com
Website: https://onelovebridal.com

10. Changes to This Privacy Policy

One Love Bridal may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.

The most recent version will always be made available on our website.